Terms and Conditions

The app is for learners from Level 0 to Level 12 (roughly ages 3 to 17), their parents or guardians, teachers and schools, in any country.

• Children cannot sign themselves up. Pupil logins are set up by a parent, guardian or school.
• Parents must be 18 or over. Anyone signing up for a school confirms they have the school’s authority to do so.
• Schools and teachers must have the permission needed under their local law to add pupils and share progress with parents.
• Please give accurate details and keep them up to date.

• Keep student codes and passwords private. You are responsible for activity on your account.
• Each pupil has their own student code. Please do not share one login between several children.
• Tell us straight away if you think someone else is using your account.

• Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
• Payment, billing, tax, cancellation and refund terms are set out in Paddle’sBuyer Terms.
• Parent subscriptions are charged per child, every month, in US dollars. The price includes VAT where it applies, and the total is shown before you pay.
• Local-currency amounts are estimates at today’s exchange rate. Your bank or card provider may charge a slightly different amount.
• By choosing to pay automatically every month you agree to be charged each month until you cancel.
• Card and mobile money details are held by our payment partner, never by us. If you cancel, auto-pay stops and your saved payment details are removed. Your child keeps access until the end of the paid month.
• School subscriptions are priced by written quotation, which sets out the price, VAT, what is included and how to pay.
• We will tell you before any price change takes effect.

We offer a 30-day money-back guarantee. If you are not satisfied, you can ask for a full refund within 30 days of your order. Refunds are handled by Paddle: visit paddle.net orcontact us.

Everyone using the app agrees not to:

• use it for anything unlawful, fraudulent, abusive or harmful, or to send spam;
• try to access another person’s account or data;
• copy, sell, resell or republish our questions, worksheets, certificates or designs;
• upload material you do not have the right to use (for example, someone else’s worksheets);
• upload malware, probe or test our security, reverse engineer the app, or use automated tools to scrape its content;
• post or send anything unkind, offensive, discriminatory or unsuitable for children.

• The app has no adverts, no chat between pupils and no public profiles. Messages from parents go only to their own child’s teachers.
• Leaderboards are seen only by teachers at the pupil’s own school.
• If you have a concern about a child’s safety or wellbeing, contact us and we will act promptly.

Some practice questions and practice plans are written with the help of AI and checked against our own style. They may sometimes contain mistakes. Please tell us if you spot one. They support learning but are not professional or exam advice.

The app, its software, questions, worksheets, games, certificates, artwork and the Senary name and logo belong to Senary Learning Hub. We give you a personal, non-transferable right to use the app within your plan. You may print certificates and results for personal or classroom use. Anything a teacher uploads stays theirs; they let us store and use it only to run the app for their school.

At sign-up you choose whether to receive marketing emails. If you say yes, we only tell you about products and services from Senary Tutoring Hub, such as tutoring, Extra Maths and the Spelling Champion app. We never share your details with other companies for their marketing. You can change your choice at any time by contacting us or using the unsubscribe link. Account emails (logins, certificates, receipts) are always sent.

We work hard to keep the app running and accurate, but we cannot promise it will always be available or free of mistakes. We may update games, levels and features to improve learning. If we make important changes to these terms, we will tell account holders before they apply.

The app supports learning but does not replace a child’s teacher or school. As far as the law allows, the app is provided “as is”, we are not responsible for indirect losses (such as lost data or profits) or for things outside our reasonable control, and our total responsibility is limited to what you paid us in the previous 12 months. Nothing here limits responsibility for fraud, death or personal injury, or removes your rights under the consumer laws of your country.

You can cancel a subscription or ask us to close an account at any time. We may pause or close an account for a serious breach of these terms, non-payment, or a fraud or security risk, or to protect children. When an account closes, its personal information is deleted or anonymised as explained in our Privacy Policy.

These terms are governed by the laws of England and Wales, where Senary Learning is registered, without removing any protection the law of your own country gives you. Please contact us first with any complaint, and we will try to resolve it fairly.